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Document Delivery: Turnaround times

Describes document delivery and interlibrary loan service available at Monash University Library

Turnaround times

Most requests can be completed within 1 week (copies) to 3 weeks (loans) however this can vary depending on availability, location and type of supplier.
Check the status of your request and/or contact Document Delivery if you have not received the item or further communication after 3 weeks.

 

But I need the documents or loan in a few days. Can I request a fast track?

 

Yes, but delivery by your need by date will depend on availability and supplier. If you do require urgently and/or sooner than the usual turnaround times, you do need to alert Document Delivery

  • Indicate urgency in the Notes field of the request
  • Contact Document Delivery citing your request number once you have submitted.

Tip: From My Requests -Open requests, select request number and click Message

 

Note: students may be asked to obtain supervisor or contact librarian approval if additional charges apply.

Contact us

Open: 9am - 5pm Monday - Friday

Phone: +61 3 9905 2679

Fax: +61 3 9905 5296

Email: document.delivery@monash.edu

Monash University Library

40 Exhibition Walk, Monash University

Victoria 3800 Australia