There have been recent issues of some users getting blank screens when connecting to Search via Chrome or Firefox. These issues may be related to browser user profiles and we are currently working on finding the cause and a resolution. In the meantime here are a few options to work around the problem:
#1 Preferred option: Browse in private browsing mode.
#2 Using an alternate URL.
Note that this URL can change when we do a server upgrade.
#3 Drastic option: Creating a new browser user profile.
Note that this will reset your bookmarks and extensions.
NOTE: If you use this option to change your password, your must keep a record of it.
If your user information in the Library system is incomplete, Search may use an alternative service to sign you in and will not give you access to your full record. Contact the Library if this occurs.
The library has in the past experienced system wide failure of the connections between a number of our search and discovery applications, and the University's authentication system. If this problem reoccurs, try one of the followings.
Check your account for:
Search has been written to take advantage of your browser's caching functionality, which usually, will speed up Search response times.
Browser caching works best if you carry out a few regular maintenance tasks on your computer. If you haven't cleaned your browser cache recently, or if you're working with a Windows operating system, and you haven't run the Windows Cleanup process recently, Search's caching of pages can cause performance issues. To resolve these:
If you encounter an "Internal Server Error" while accessing Search you might need to clear your computer's DNS and browser cache. To do so, use the following steps
It may also help your system's performance to clear your cache and cookies. If neither of these processes help and you are accessing Search from home, try to restart your modem and computer.